The use of IT has become necessity for business. Simply having the best technology will not ensure it provides reliable services. Professional, responsive and value driven IT service management is what brings this quality of service to the business.
The objective of IT Service Management practice framework is to provide services to business customers that are fit for purpose, stable and are so reliable that the business views them as trusted utility. ITIL outlines a service lifecycle approach to IT operations in supporting the business.
Guidance in Information Technology Infrastructure Library (ITIL) framework can be adapted for use in various environments and organizations with following assured benefits:
-
Continuous improvement in the delivery of quality IT services;
-
Reduced risk of not meeting business objectives through delivery of rapidly recoverable consistent services;
-
Improved Communication and better working relationship between IT and business;
-
Processes and procedures that can be audited for compliance to “best practice” guidelines;
-
Useful step to achieving and maintaining compliance with laws and regulations.
We partner with Pink Elephant. Pink Elephant is proud to be celebrating 20 years of work promoting the ITIL framework – that’s more experience than any other service provider. Operating through many offices across the globe, the company is the world’s #1 provider of ITIL and ITSM conferences, education and consulting services. To date, more than 200,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit www.pinkelephant.com
Using the ITIL best practice approach for IT Service Management, we provide end-to-end consulting services, borrowing from many quality frameworks, including ITIL, COBIT, Six Sigma and the Baldrige quality model. Our experienced consultants work hand-in-hand with the customer, from assessment to strategic planning to implementation and beyond. |
